Problem
Unable to boot due to damage to database file due to equipment error during DB clear operation
Symptom
No touch response on the main screen and “database loading failed” displays continuously
Solution
1. Back-up the test data in the FREND system and check if you have the QC cartridge/ QC code chip for system check after database(db) file replacement. The information in the system (data, code chip installation information including QC code chip and reagent code chip) will be removed once you make successful replacement of db file.
2. Copy the attached "frend_v113.db" file to FREND USB memory and Plus-in to the FREND System
3. Go to Test menu and enter "DTM6220" in the Patient ID, then Press OK or Enter.
4. You will see the Windows Desktop on the screen. Go to My Device and double click Hard Disk icon. Hard Disk is the USB memory that you plugged in with the db file for replacement.
5. Select the "frend_v113." file, Go to "Edit" on top of the window, then select "Copy" in the pull down menu.
6. Move back to the upper directory by clicking the arrow below
7. Enter into the Nor-flash Storage
8. Choose Edit > Paste
9. Click "Yes"
10. Reboot and install QC codechip and reagent codechip for the further use.